Monday, January 12, 2004
Okay folks, it's been a couple of days since I blogged, but I am back. I've been trying to get the main site running. I've found a cheaper server, but it takes a couple of days for it to take effect. Well, it did and guess what...
It still didn't work.
But, I know why! You see I use an HTML publisher to create the main site. Maybe you've heard of it? It's called Microsoft Frontpage. (Yeah, I know a real man would code HTML by hand. Shut up geeks.) Well, I know I need Fontpage extensions. I cruise the website and they have flash tutorials. Crap isn't there just somewhere I can hit "install frontpage extensions" like I did at my last server? So I sit through this tutorial and it says that I access CPanel, and then click on the appropriate icon. (There's a ten cent word!) I cruise the website and there is no Cpanel I can find.
So I have to leave a ticket. That's some sort of message that I leave for tech support.
I'm not sure how to install frontpage. I've been to the tutorials but I can find nothing like CPanel on any of the support area. Is CPanel something I am supposed to have installed on my computer? Thanks Gunny @ GunnyWalker.com
Their response?
Cpanel is the online control interface we provide with every account. You can find the information for logging into your cpanel account in your welcome email that we sent out when you signed up. It will also allow you to install Frontpage *extensions* on your account (Frontpage is installed on your home computer, Frontpage *extensions* are installed on a server like ours). If you require further assistance, please do not hit reply to this email.
Wow! (Emote sarcasm here) You mean I don't install programs on your server?!?!? Look buddy, I've used frontpage before. I understand the difference between frontpage and FP extensions.
(Okay Gunny, remain calm you were new once. Remember that time that you set up your first website? "So my main page should be called Index? Imagine that. I just called it main.") I'm sure that the techies laugh all the time. Maybe I'm just one of the rare few that do actually know some stuff. I'd rather have them explain too much than not enough.
But the one thing that should be obvious is that I don't know about cpanel or else I would have used it. Duh!
Ticket Number Two!
I was having trouble trying to figure out how to install frontpage extensions. I realized that I needed to use cpanel, but it seems the info about how to use cpanel was in my welcome e-mail and I did not realize it. Could you please send me the info on how to log into my cpanel account again? Thanks www.gunnywalker.com
Actually I misspelled "was." I guess I'll still look like an idiot. But should they have seen this second ticket coming? And would it been too hard to just ahead and install the extensions? I asked for them. Can't you just give them to me already? Maybe I'll have a pleasant follow up to this post.
It still didn't work.
But, I know why! You see I use an HTML publisher to create the main site. Maybe you've heard of it? It's called Microsoft Frontpage. (Yeah, I know a real man would code HTML by hand. Shut up geeks.) Well, I know I need Fontpage extensions. I cruise the website and they have flash tutorials. Crap isn't there just somewhere I can hit "install frontpage extensions" like I did at my last server? So I sit through this tutorial and it says that I access CPanel, and then click on the appropriate icon. (There's a ten cent word!) I cruise the website and there is no Cpanel I can find.
So I have to leave a ticket. That's some sort of message that I leave for tech support.
I'm not sure how to install frontpage. I've been to the tutorials but I can find nothing like CPanel on any of the support area. Is CPanel something I am supposed to have installed on my computer? Thanks Gunny @ GunnyWalker.com
Their response?
Cpanel is the online control interface we provide with every account. You can find the information for logging into your cpanel account in your welcome email that we sent out when you signed up. It will also allow you to install Frontpage *extensions* on your account (Frontpage is installed on your home computer, Frontpage *extensions* are installed on a server like ours). If you require further assistance, please do not hit reply to this email.
Wow! (Emote sarcasm here) You mean I don't install programs on your server?!?!? Look buddy, I've used frontpage before. I understand the difference between frontpage and FP extensions.
(Okay Gunny, remain calm you were new once. Remember that time that you set up your first website? "So my main page should be called Index? Imagine that. I just called it main.") I'm sure that the techies laugh all the time. Maybe I'm just one of the rare few that do actually know some stuff. I'd rather have them explain too much than not enough.
But the one thing that should be obvious is that I don't know about cpanel or else I would have used it. Duh!
Ticket Number Two!
I was having trouble trying to figure out how to install frontpage extensions. I realized that I needed to use cpanel, but it seems the info about how to use cpanel was in my welcome e-mail and I did not realize it. Could you please send me the info on how to log into my cpanel account again? Thanks www.gunnywalker.com
Actually I misspelled "was." I guess I'll still look like an idiot. But should they have seen this second ticket coming? And would it been too hard to just ahead and install the extensions? I asked for them. Can't you just give them to me already? Maybe I'll have a pleasant follow up to this post.
Comments:
Post a Comment
